NST Chauffeur Service Agreement

1. GENERAL

1.1. NST Chauffeur LTD, the company registered at Flat 5, 7 Alleyne Close, Reading RG1 7LZ, England, United Kingdom (hereinafter referred to as the “Company”) hereby offers to use the Service available at https://nstchauffeur.com/ and at all third level subdomains (hereinafter referred to as the “Site”) and further described in section 2 hereof (hereinafter referred to as the “Service”) to an Internet user (hereinafter referred to as the “User”) under the terms and conditions described herein. This Agreement (hereinafter referred to as the “Agreement”) shall come into force and become legally binding for the Company and the User (hereinafter referred to as the “Parties”) at the moment when the User first time starts to use the Service.

1.2. When starting to use the Service, the User shall be deemed to have accepted the terms of this Agreement without any reservations, exceptions or limitations not contained herein. In case of the User’s disagreement with any provision of this Agreement, the User shall not use the Service.

1.3. The Company reserves the right to change or modify this Agreement at any time and in its sole discretion and with no prior notice. A new version of this Agreement shall come into effect when posted on the Site. By continuing to use the Service, the User confirms the User’s acceptance of the revised Agreement. The Company encourages the Users to review the Agreement frequently to ensure that the User understands the terms and conditions that apply when he uses the Service. If the User does not agree to the revised Agreement, the User may not use the Service.

1.4. This edition of the Agreement enters into force on March 01, 2024 and is effective until the following edition is adopted.

1.5. Any time frames specified in this Agreement shall be determined by the UTC+0 time zone, unless otherwise expressly indicated herein. The beginning and the end of calendar dates specified in this Agreement, including the commencement and completion of any term, are determined by the beginning and the end of the respective 24-hour period in the UTC+0 time zone.

2. DESCRIPTION OF SERVICE

2.1. The Service grants the User access to the data for searching for private and other transportation service providers duly registered at the Service under the NST Chauffeur Service License Contract (hereinafter referred to as the “Carriers”).

2.2. After registration in the Service the User obtains access to a private section of the Service (hereinafter referred to as the “Personal Account”) accessible for the User and the contact persons appointed by the User, which contains information about the User and the User’s contact persons, sets of personal settings for interaction with the Service, information about the requests for the services posted by the User and other data. If the User adds information about the User’s contact persons, such persons have the right to use the Service through the User’s Personal Account, including all the options provided by the Service.

2.3. In the Personal Account the User is able to place requests to search for a Carrier to provide private passenger transportation services (hereinafter referred to as “Requests”), in which he/she specifies essential and additional terms and conditions for provision of such service (including the start date and time, route or amount of time for vehicle rent, vehicle class,number of passengers, availability and amount of luggage, availability of child safety seats, availability of additional services in the car, etc.). If the Carrier agrees to provide services for a certain Request, he sends to the User counter-proposal for provision of services (hereinafter – the “Offer”) via the Service. Number of Offers that can be received in response to one Request is not limited. If the User agrees with one of the received Offers, he accepts it. When the User accepts the Carrier’s Offer, the transportation contract is considered to be concluded between the User and the Carrier on the terms specified in the Offer (hereinafter referred to as the “Transportation Contract”). If the Carrier refuses to provide the services under the terms and conditions that have been agreed between him and the User (hereinafter referred to as the “Transfer”), the Transportation Contract is considered terminated by the Carrier and other Offers may be sent as a response to this respective User’s Request. The terms and procedure of cancellation of the Transfer by the User, including the terms and procedure of the refund of the cost of the Transfer (hereinafter referred to as the“Transfer Price”) in case of its cancellation by the User, are defined in Section 4 below.

2.4 In the case of transfer, long-distance and rides on demand, the indicated price shall apply to a start and a destination address. An additional fee may be incurred per stopover on a direct route according to the price structure applicable

2.5 An hourly booking always begins at the booked pickup time and ends in the city area of the pickup location. If the TSP allows the completion of the ride outside the city area of the pickup location at the User’s request or if the included free kilometers (miles) or the booking duration are exceeded, this additional effort results in additional costs, particularly due to the fact that the TSP must return to the city area of the pickup location.

2.6 The agreed pickup time is the pickup time specified in the NST booking confirmation.

In the event of airport pickup or pickup at a long-distance train station where the User has provided a correct flight or train number during the booking and thus enabled the tracking of the arrival time of the flight or train, the agreed pickup time will be shifted accordingly in case of deviations in the arrival time.

2.7 Depending on the regional availability of the vehicle, the user can choose from different vehicle classes for their ride request (for example, “Business Class”, ”Business Van” or ”First Class”).

The vehicles shown within the framework of the NST Tools are only illustrative examples. There is no right to a particular vehicle model associated with a booked vehicle class; in particular, regional differences are possible.

It is possible for NST to upgrade from the vehicle class “Business Class” to a higher vehicle class (such as “Business Van” or “First Class”) at any time at no additional cost for the user depending on availability.

2.8 TRANSPORT SAFETY, CONSEQUENCES 

2.8.1 LUGGAGE AND ANIMALS

1. Maximum luggage per vehicle, please see the Q&A. If customers have any extra luggage which does not fit in the car boot, the trip will be refused by the chauffeur and will be charged fully for the booking. It is your responsibility when reserving a vehicle, to check that it has sufficient space and weight allowance to accommodate the luggage to be carried. Please ensure you advise the number and size of your luggage at the time of booking. NST Chauffeurs reserve the right to refuse the carriage of luggage if in the chauffeur’s judgment the volume of weight is excessive. One piece of hand luggage per passenger such as a purse, briefcase, or a laptop bag, which is carried in the passenger compartment is included and free of charge for all of our booking classes.
2. NST Chauffeur accepts no responsibility for any loss or damage to any luggage or property carried in or on the car howsoever such loss or damage is caused.
3. No suitcases will be carried in the passenger compartment for safety and insurance reasons. Therefore, the number of luggage permitted per booking classes varies as follows:

Business Class – 1 Luggage and 1 Hand Carry

First Class – 1 Luggage and 1 Hand Carry

Business Van – 6 Luggage

Animals in vehicles, We will accept guide dogs with registered disabled people however this should be advised to the company at the time of booking the service, all other animals will be accepted at the discretion of the company and should be made aware when booking the service. The company reserves the right to refuse the transportation of animals except Guide dogs or other animals used by registered disabled people.

2.8.2 CHILDREN

1. A. The need for child restraints for children must be specified by the user in the ride request by specifying the number and age of the children to be transported as well as the type of child restraints required.
2. B. MINORS The transport of unaccompanied minors can be rejected by the TSP. The legal age of majority or minor status is determined by the statutory provisions of the region in which the transport is to be performed.
3. If you would like a child seat, the age and height of the child are required. If this information is not included in the booking, the trip may not be carried out due to safety regulations. The trip will be fully charged.

2.8.3 BEHAVIOR 

1. The client is held responsible for the behavior of all passengers, and for informing them of the provisions of this agreement. They are responsible for ensuring that the party’s conduct does not threaten their own, the chauffeur or any other person’s safety. Seat belts should be worn, and passengers should not lean out of the windows or stand out of the sunroof. You will indemnify us for any losses, costs or expenses caused by any passenger on demand, whether or not we have first made a claim against that passenger.
2. All vehicles are strictly ‘no smoking and no vaping’.
3. In the event that any passenger (in the opinion of the chauffeur) is carrying out any unacceptable behavior, then we or our chauffeur may refuse entry to that passenger to the vehicle or may terminate the agreement for that booking or may cease the performance of that service, even if they are not completed. In these circumstances and without prejudice to our rights, you must still pay us the full price for the booking, and we will have no responsibility or liability for any losses or costs.
4. You accept responsibility and will indemnify us for any internal or external damage to, or loss of the vehicle or any of our property caused or incited to be caused by you or any passenger no matter how the damage is caused. You will pay for all cleaning and valet costs if any passenger causes any spillage, is sick in the vehicle, or in any other way causes the cleanliness of the vehicle to be of a lower standard than at the pickup time.
5. The standard valet charge is £75. In the unlikely event that any of the above events occur, you hereby authorize payment to be debited from the credit/debit card used initially to secure the booking, or agree to immediate payment by other means, after being presented with written/photographic evidence of damage/loss of subsequent hire fees. The maximum seating capacity of the vehicle is determined by us and should not be exceeded.
6. Discrimination We operate a strict policy of non-discrimination for race, religion, sexual orientations, health and disability and all other areas of discrimination.

2.8.4 VEHICLE

1. Wherever reasonably possible the vehicle type agreed at the time of booking shall be used. However, we reserve the right to supply an alternative vehicle. In the unlikely event of vehicle breakdown, we will make every possible attempt to supply a replacement vehicle as quickly as possible. If a replacement cannot be supplied, a full refund will be paid.
2. We may subcontract, assign, or transfer our obligations or rights to a competent third party or to any associated company whether in whole or part.
3. Vehicle must be treated with care in the event of non-compliance with these rules and inappropriate behavior such as vandalism and activities that make the chauffeur feel unsafe or uncomfortable, the total amount of the agreed fees remains payable.
4. Additionally, the chauffeur may claim compensation from the user or passenger for the necessary repair of damage to the vehicle or cleaning dirt in the vehicle caused by the passenger that exceeds the usual level.
5. The vehicle pictures shown on the website serve exclusively to illustrate the different vehicle classes that belong to the individual car categories. Please take into consideration that any of these vehicles could be assigned to your reservation when choosing the desired category. The availability of some vehicle’s classes may also vary depending on the booking location.

2.9 BOOKING AND CANCELLATION

1. Online bookings should be made at least  12 hours in advance.
2. If a booking is canceled by the Customer or booking agents within 6 hours from the start of the period of hire, 100% of the cost of the booking will be charged.
3. NST Chauffeur accepts no responsibility for any delays caused by circumstances outside its control.
4. NST Chauffeur reserves the right to invoice the client with a charge unless a cancellation has been received prior to the dispatch of the chauffeur and car, and in some other cases where short notice prohibits the opportunity to accept another booking.
5. Account customers will be invoiced every two weeks or immediately after the completion of booked journeys unless alternative arrangements or agreements have been made.
6. Payment is next 14 days unless alternative arrangements or agreements have been made. Payment days are shown on all invoices.

2.10 WAITING TIME

1. Complementary 60 minutes waiting time for airport, train station and cruise terminal pick up starting from actual arriving time or pick up time with buffer. Maximum waiting time is one and half hour with a chargeable 30 minutes. After 30 minutes of complementary waiting time, if a passenger does not show up, the chauffeur has the right to leave and the trip will be charged 100% as no show.
2. Free 15 mins waiting time for pick up from all other destinations, maximum waiting time is 45 mins with chargeable 30 mins.
3. Any additional waiting time will be charged 0.75 GBP for Business class and 1 GBP for Business Van and First Class per minute. The passenger can ask the chauffeur for additional waiting time but extending the waiting time cannot be guaranteed. The chauffeur will decide whether this is possible or not.
4. Also, additional charges may apply when passengers request for additional stops.
5. There will not be any complementary waiting time for Hourly Booking.

2.11 HOURLY BOOKING

1. Hourly allowance is 15 miles per hour. Additional miles will be applied when passengers use more than allowance. Any additional miles will be charged £3 for Business class and £4 for Business Van and First Class per mile.
2. An hourly booking always starts at the pickup time confirmed upon booking.
3. If a ride is spontaneously lengthened (distance or number of hours) according to the wish of the User, or guest, the actual service (total distance or number of hours) will be newly calculated and priced according to the current price structure. In the case of hourly bookings, each additional 30-minute block is considered for invoicing, i.e. from the first additional minute, a half an hour will be rounded up to ensure more reliable planning.

2.12 NO SHOW PASSENGER

1. If the passenger does not arrive at the agreed pick-up location without canceling the booking within the complementary waiting period after the agreed pick-up time and if they cannot be reached via the telephone number stated in the booking, this will be regarded as a no-show passenger. In this case, the journey will be Charged at 100%.
2. If the passenger decides to refrain from a journey because the chauffeur refuses special services (e.g. Animals, Bulky luggage, etc.), which was not previously agreed to, the total amount of the fees agreed for the journey remains 100% payable.

2.13 MEETING POINT FOR AIRPORT PICK-UP

1. Chauffeur will be holding a pickup sign with the name of passenger at Arrival Hall only if flight is specified.

2.14 TRIP ROUTE

1. Our Chauffeurs will use their judgment to drive at reasonable speeds in relation to the prevailing road type and conditions and you should not ask them to exceed speed limits. Unless we have agreed with you that a particular route should be used, our chauffeur may use any route to a destination that in their opinion is the best and most convenient route, whether or not it is actually the shortest route.
2. The chauffeur will take instruction/alteration to the booked journey from the passenger/s being carried and the appropriate charge will be made.